The following are some frequently asked questions and answers covering problems you may encounter when using or installing Art Attack. You can also view these and other solutions in the Electronic Booklet, accessed by selecting Start, then Run from your Windows desktop, and typing D:\EBooklet.htm (where D is the letter indicating your CD-ROM drive).

Please note, if you are using Windows® XP, you must be logged on as a user with Administration rights in order to install Art Attack.

Q: I am prompted to insert the Art Attack CD-ROM when I start the programme
A: In order to run the Art Attack you will need to have the CD-ROM located in your CD drive. If you have installed more than one of the CD’s then you can use any one of the CD-ROM’s.

Q: I have already installed the Art Attack CD-ROM, but am prompted to install it again when i reinsert the same CD-ROM
A: In order to install the Art Attack you will need to be logged on as a user with Administration rights. If you ignore the on-screen warning and install the disc without being a user with Administration rights, the disc will not detect that it has been installed correctly. Please log-on as a user with Administration rights. If you are unsure, please ask the person who set-up your computer.

Q: The installation does not finish
A: Art Attack requires approximately 250MB of free space on your computer's hard drive. Please ensure that you have sufficient free space available on your computer's hard drive.

Q: How many Art Attack CD-ROM’s are there to collect?
A: There are four different Art Attack CD-ROM’s to collect from special packs of Kellogg’s cereal. They are: Games & Stuff, Building Stuff, My Stuff and Party Stuff.

Q: How do I know which Art Attack CD-ROM’s I have installed?
A: When you insert an Art Attack CD-ROM into your CD drive, it will automatically detect if the disc is installed and which other discs you have previously installed.

When you run Art Attack, you will see a screen at the end of Neil Buchanan’s which will show you which of the four CD-ROM’s you have installed on your computer.

Q: Why do I get a blank sheet of paper when I try to print?
A: This happens with some older printer drivers. Firstly, make sure you are using the latest drivers for your printer. These can be obtained from your printer manufacturer. If replacing the driver does not work, it may be that the output resolution is too high. Try setting the ‘Print Quality’ setting to 300 x 600 dpi.

Q: My printout is being cropped?
A: This may happen with some printer drivers for specific operating systems. Please make sure you are using the latest drivers for your printer according to your version of Windows (some manufacturers such as HP provide a different driver for Windows 2000 and Windows XP). These can be obtained from your printer manufacturer.

Q: I’m having problems with the picture quality.
A: Please ensure that you are running Art Attack using a 800 x 600 display set to 24 bit colour, and that you are using the latest drivers available from your hardware supplier. If you need to change any settings on your computer, please consult your manual.

Q: When I click on Uninstall or Reinstall nothing happens.
A: Some older versions of Windows lose the link to the Uninstall or Reinstall program on the CD-ROM. If this happens, insert the Art Attack disc into the drive, select Start, then Run… and type D:\setup.exe (where D:\ is the letter of your CD-ROM drive) and click on OK. This will then run the Uninstall or Reinstall program.

If these solutions do not solve your problem, please refer to the Technical Support section.